Your account details and currency
Open Account in the console to change your name (Change next to it) and your billing details. You also see your e-mail address, your billing country and your currency there.
Billing details
Under Billing details you tell us who invoices are made out to: a private person or a company, the name, the address and, for a company, the contact person and the VAT number. Write the VAT number with the two letters of the country in front; without them it is refused. Choose Save billing details. We check a VAT number with the European VIES service when you save it, and say so when it was confirmed.
A change applies from that moment on. Invoices you already have keep the details they were made with.
Currency
The currency of your account follows the billing country you chose when you signed up: euros or US dollars. It is fixed from then on, because your credit, your prices and your payments are all in that currency.
To work in the other currency you close this account and open a new one:
- Remove your servers and take your unused paid credit back: top-ups of the last fourteen days under Billing with Withdraw a top-up, anything older through Support. Close my account is not offered while paid credit is left.
- Close the account under Account: choose Close my account and type your e-mail address to confirm.
- Sign up again with the same e-mail address and the billing country that goes with the other currency.
The new account can use your e-mail address as soon as the old one is settled: no paid credit left, nothing owed, no usage still to be booked and no open payment dispute. If the sign-up page says the address belongs to a closed account that is not settled yet, write to Support and we sort it out with you.
Your invoices stay with the old account, with the details they were made with, and you can ask us for them at any time. The bonus on a first top-up and promotion codes are once per person, and so are the other offers we run: a new account made this way does not receive them again. Promotional credit left on the old account does not move to the new one.
E-mail address and billing country
We send every message about your credit and your servers to the e-mail address of your account, so keep it one you read. To change your e-mail address or your billing country, open a ticket from Support: we check that the request comes from you before we change it.
Closing your account
Remove your servers first and take your unused paid credit back: with Withdraw a top-up under Billing for top-ups of the last fourteen days, through Support for older ones. We refund it to the payment method you paid with. Then close the account under Account.