Get help from support
Support works through tickets in the console, so the whole conversation stays in one place. You also get our answer by e-mail.
Open a ticket
- Open Support in the console. The form is under Prepare a ticket.
- Give it a subject and choose what it is about. For a server or the network, pick the server under Which server?.
- Say what you expected and what happened instead. Error messages and logs are welcome, as plain text. Choose Send ticket.
You need a confirmed e-mail address to open a ticket, so our answer can reach you.
When we answer
Support works Monday to Friday, 09:00 to 17:00 Amsterdam time (CET/CEST). We answer a new ticket within 4 working hours: a ticket that comes in on Friday at 16:00 gets its first answer on Monday before 12:00. The ticket page shows by when. Outside these hours, outages of the platform still alert us. The current state of the platform, incidents and planned maintenance are on the status page.
Follow up
Reply in the ticket with Send reply. A reply on a closed ticket opens it again, so you never have to start over. Close the ticket yourself with Close, my question is answered.
Never in a ticket
Passwords, codes from your authenticator app, card numbers and identity documents. We never ask for them.
Report abuse
To report abuse from one of our addresses, write to abuse@stavane.com with the address, the time with time zone, and evidence such as logs or headers. See the Acceptable use policy.