Acceptable use policy

Why this policy exists

Our network and our addresses are shared by all customers. One server that sends spam or attacks others can get the addresses of many customers blocked. This policy protects them, and it applies to everything that runs on or through our services, also when someone else uses your server.

What is not allowed

Attacks on others. Denial of service attacks, breaking into systems or accounts, and scanning or probing systems without the permission of their owner.
Spam and mail abuse. Unsolicited bulk mail, open mail relays, and harvesting addresses. Outgoing mail on port 25 is closed by default. Ask support to open it and tell us what you send.
Malware and fraud. Hosting or spreading malware, phishing pages, command and control servers, and any scheme to deceive people out of money or data.
Illegal content. Content that is illegal under Dutch law or under the law of the place where the server stands, including material that shows the sexual abuse of children, which we report to the authorities.
Infringement. Offering material that infringes copyright, trademarks or other rights of others.
Hiding abuse. Open proxies, open resolvers and anonymising exit nodes that let others do what this policy forbids.
Unfair use of shared resources. Cryptocurrency mining on Standard plans and on welcome or bonus credit, and any use that keeps shared CPU, disk or network at full load in a way that harms other customers. Use a Dedicated CPU plan for sustained load.
Abuse of offers. Creating several accounts, or using false details or payment methods that are not yours, to collect welcome credit or bonus credit more than once.
Reselling without care. You may offer your own services on our servers. You are then responsible for what your users do, and you handle abuse reports about them at once.

Security of your server

You keep your server up to date and protected. A server that was taken over and is used for abuse is treated as a server that breaks this policy, until it is cleaned.

Reporting abuse

Send reports to abuse@stavane.com with the address of the server, the time with time zone, and evidence such as logs or headers. We read every report. We do not share the identity of a reporter with the customer without permission.

What we do

In most cases we pass the report on to you and give you a set time to solve it and to answer.
When the abuse is serious or continues, we pause the server at once and tell you why. Think of attacks in progress, phishing, malware and material that shows child abuse.
When the same problem returns, or when an account exists for abuse, we close the account. Credit that was not paid for lapses. Unused paid credit is refunded, unless we need it to cover damage that the abuse caused us, or the payment itself is part of a fraud.
We cooperate with lawful orders of courts and authorities. We give customer data to others only when the law requires it.

Questions

Not sure whether something is allowed? Ask support@stavane.com before you start.