Stavane

Right of withdrawal

Hostingway B.V., trading as Stavane Effective

Who this is for

This page is for consumers: customers who do not buy for a business or profession. If you topped up your credit as a consumer, you can withdraw from that purchase within fourteen days after the top-up, without giving a reason.

What you get back

You get back the part of the top-up that you did not use. Before you pay we ask you to confirm that the credit is delivered at once. Your servers use that credit by the hour from that moment, so the part that was used when you withdraw is not refunded.

  • The refund goes to the payment method you paid with. It never goes to another card or account.
  • When you made several top-ups in those fourteen days, the most recent one is refunded first.
  • Bonus credit that a refunded top-up earned is taken back with it.
  • Welcome credit and bonus credit were not paid for and are never paid out.

How to withdraw

Sign in to the console, open Billing and choose "Withdraw a top-up". You see the amount that can be refunded and confirm it there. The refund is sent to your payment method the same moment. How long your bank takes to show it is up to the bank.

You can also tell us in any other clear way, for example by e-mail to support@stavane.com or with the model form below. We refund within fourteen days after we receive your message.

Model withdrawal form

Fill in and send this form only if you want to withdraw from the purchase.

To: Hostingway B.V., trading as Stavane, Vlierweg 12, 1032 LG Amsterdam, the Netherlands, support@stavane.com

I hereby give notice that I withdraw from my contract for the following service: prepaid credit (top-up).

  • Ordered on:
  • Name of the consumer:
  • Address of the consumer:
  • E-mail address of the account:
  • Date:
  • Signature of the consumer (only if this form is sent on paper):